Brand Dash is prepaid unless your business has been approved for payment terms. Here are the billing details you may need.
How do I pay?
Go to Billing to add balance using:
Card
Bank transfer
Pay on terms: Eligible, established businesses can request to pay by invoice instead of prepaying. You may need to provide company, tax, and payment details for review. Approval isn’t guaranteed.
Are there card fees?
Yes. A card processing fee is added when you top up by card. You’ll see the exact fee before you pay. For example, if you add $500, the full $500 goes to your balance and the processing fee is added to your card charge.
What is Auto Pay?
Auto Pay reloads your balance when it runs out to help keep your offers running. It charges your primary card first, then your backup card if the primary card fails.
When are marketers paid?
Marketers are paid weekly on Wednesdays for the previous week’s traffic.
Can I get my unused balance back?
If you close your account, you can request a refund of your unused balance. Unsettled conversions, amounts owed to marketers, fees, and chargebacks are deducted. Funds may be held for up to 90 days while pending conversions or disputes are resolved.
How do I dispute a charge?
Contact us in writing within 30 days of the charge. Identify the specific charge and include any relevant records. Please contact us before starting a chargeback with your bank: a chargeback breaches our terms and may result in account suspension.
Where can I see my transactions?
Go to Billing → Transactions. You can also export your transactions as a CSV file.